Crisp – Live Chat and Chatbot


Crisp Live Chat is a free and beautiful chat for your website. This is the ultimate free Live Chat plugin for WordPress if you want to grow your email list, generate leads, and enhance your customer relationship within the same software.

The free plugin includes livechat, Real-time notifications, Chatbot, Desktop apps, Mobile apps, Availability schedule. All these features work immediately with no developer help needed.

By adding this plugin on your WordPress website, you’ll gain access to Crisp Inbox for Marketing, Sales, and Support teams, as well as Crisp Helpdesk, our free online educational resources that will help you to better use Crisp and support your customers.

Here’s how our Livechat plugin will help you capture more leads and enhance your conversions rates.

Live Chat: Let your site visitors talk to you

Crisp allows you to embed a free live chat module to your website and let site visitors chat with you. Using the chatbot plugin, you can easily handle the following WordPress live chat

  • Support live chat: Answer questions your customers might have about your business through live chat.
  • Sales livechat: Help answer questions your potential customers might have about your products/services through live chat.
  • Marketing Live Chat: Enrich your database by asking emails or phone numbers and tagging every conversation to create a qualified contact list (This is an option).
  • Automated chatbot: Create powerful chat bot scenario with our no-code chatbot builder

Pro tip: If you want to, you can set an availability schedule to display your live chat when you’re ready to chat

Real-time notifications: Be informed when a Live Chat start

  • Support Livechat: Get back to your customers instantly
  • Sales Live chat: Do not ever miss a sale again
  • Marketing Live chat: Offer a conversational experience to your leads
  • Automated chatbot: Create offline experiences for your visitors

Pro tip: If you want to, you can choose to receive notifications or not

Mobile and Desktops apps for a convenient Live Chat

Available on mobile:

  • iOS
  • Android

Available on desktop:

  • Windows Operating systems
  • Mac OS operating systems

Pro tip: If you want to, you can answer your customers while you’re not in front of your computer!

Live Chat bonus

  • See what your visitors are typing.

Not all visitors to your website are digital natives.
For many, it takes time to type a response. With Crisp, you can see what your visitors are typing in real time, allowing you to respond with the right information in little to no time.

  • Fair pricing

Crisp takes a different business approach than other live chat services. We do not sell a limited chatbox service—with Crisp, the live chat service is free and unlimited, more than enough to cover the basic needs of anyone using the service.

  • Multiple plugins

Inside Crisp, you can add plugins to extend the power of your live chat.

  • Enriched user profile

With Crisp, you can see your visitor’s important information, such as email, full name, picture, location, social networks, and browsed webpages.

  • Enriched conversations

From smileys to animations, our chat system is fresh, cool, and simple to use. Just try it!

  • Wide range of integrations

You can integrate Crisp with Slack, your e-mails, Messenger, Twitter, Telegram Whatsapp and SMS.

What do people have to say about Crisp Live Chat ?

“Crisp stood out. It has roughly the same feature set as Intercom with a few additional features and it has simple/affordable pricing. The support from the team over there is great and new features pop up often.” – Shai Almog, Co-founder of Codename

“We could have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all customers who are looking for a live chat themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision.” – Dominik Angerer, Founder of Storyblok


  • Crisp dashboard
  • Website visitors


How to install Crisp Live Chat on my website?

Upload the plugin files to the /wp-content/plugins/crisp directory, or install the plugin through the WordPress plugins screen directly.
Use the Settings->Crisp screen and click on “Link with Crisp”
If you’re getting in trouble, we have a video about how to install Crisp on WordPress

What is Crisp?

Crisp provides a customer messaging platform for small and medium companies to help them scale their customers relationship. Live Chat is one of the main features but not the only one. Give them a try!

Who should use Crisp Live Chat?

Crisp is perfect for agencies, business owners, small businesses, bloggers, designers, anyone with a WordPress website and wants to use live chat on their website.

Do I need coding skills to use Crisp Live Chat WordPress plugin?

Not at all. You can create and manage your conversations without any coding using our user-friendly software.

How can I upgrade to paid features?

The Crisp’s paid tiers are built for those who want more advanced functionality. If you’d like to learn more about Crisp’s paid tiers, view our pricing page.

My Question is not listed

Please visit Crisp Help Center for more detailed documentation and support. Thank you!


28 de enero, 2022
Crisp chat is it easy to use? Yes Is it basic? Yes. Does it translate well? yes. Does it lack major features and have major bugs? 100% Its lacking essential functionality that SHOULD be standard for the plugin itself. - No Departments to isolate chats from one another and operators to see only their department (used for vendors, third party support, etc). No departments in general. - Language doesn't change dynamically - yes that's right; They have a multi language translation centric plugin that doesn't dynamically change chat languages without ADVANCED development. I believe it detects browser languages -- so then what happens is when another language is selected on the site the chat still holds English even if their using Chinese. Unacceptable, I was forced to get a developer -- not happening when im testing functionality and speed. I've used Livechat, and Tido they all have functionality like this that can easily be setup without custom coding. -Its also slow, I read their blog about their high speeds --- well their chat widget loads sluggishly when its inserted via script. -Addtionally their wordpress plugin breaks websites. Ive never had a plugin break a website before but this chat system white screen of deaths sites. Guess what support solution was? Put the script in yourself. I'm sorry, the support while they try hard to help with giving you step by step guides; they really don't go the extra mile like installing it for you; even though its their product they don't really fully support it; even when their plugin is broken and breaking sites -- its my responsibility as a customer to install it via script and my responsibility to have their chat work correctly with different languages -- multi language dynamic changing is kinda standard with chats in 2022, without it its extremely unprofessional looking to customers. Overall I love the translation system they have for chat itself (customers typing), but the widget and plugin are crap. The setup is a joke and a waste of time. I really wanted to stay with them but the above issues im leaving -- I went to Zoho which had all of this functionality that was needed (They don't support Hindi but their translation does, just the widget text will stay English, so 4/5 of my languages fully supported out of the box), setup was easier still using scripts but the language changes to the site language as it should in the first place. Im sorry Crisp, you have ALOT of work to do. But the whole plugin breaking sites, scripting custom JS, and support not just doing it for your highest tier clients isn't really cutting it.
21 de enero, 2022
Terrible, it's a freemium, everything in the Crisp service warns you to get paid. You can't use it right, it's exhausting. There's no Brazilian Portuguese translation available. It would be great if the company let the consumer use it more freely and allowed the integration of Whatsapp for the basic plan.
Read all 62 reviews

Contributors & Developers

“Crisp – Live Chat and Chatbot” is open source software. The following people have contributed to this plugin.


“Crisp – Live Chat and Chatbot” has been translated into 7 locales. Thank you to the translators for their contributions.

Translate “Crisp – Live Chat and Chatbot” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.



  • Better onboarding


  • Bug fixes


  • Bug fixes


  • Bug fixes


  • Auto-set language


  • Verify emails using HMAC


  • Woocommerce compatibility


  • Migrates .IM to .CHAT


  • This release is fixing a bug


  • This release is fixing a bug


  • Simplifies the Crisp setup process


  • Design improvement


  • Auto-restore chats


  • This version improves asynchronous API


  • This version improves asynchronous API


  • Design improvements


  • This version fixes conflicts with Cloudflare


  • Username is now automatically synced


  • Design improvements


  • Handles asynchronous API calls


  • New way to install Crisp


  • Bump up


  • New JS API


  • Add e-mail if setted


  • Crisp first release