Order Sync with Zendesk for WooCommerce plugin will provide a managed process in dealing with new tickets and assembling customers’ order data. It is a two-way integration between Zendesk and WooCommerce.
The admin needs to install the WooCommerce Orders App (from Zendesk Marketplace) before syncing this plugin. It is essentially, Zendesk oriented solution that will only work for WooCommerce orders.
The admin can check their WooCommerce store for direct information on the generated tickets. They don’t need to check their Zendesk account each time.
Order sync with Zendesk for WooCommerce plugin enhances the workflow of WooCommerce stores and improves ticket management. It also helps customers register their queries and follow up on them efficiently.
Order Sync with Zendesk for WooCommerce is a remarkable way to improve the user experience. It helps establish better communication between the customers and store owners through chat ticketing, which strengthens the customer-buyer relationship. And keeps the customers satisfied.
For using Order Sync with Zendesk for WooCommerce plugin, you need to install the WooCommerce Orders app from the Zendesk Marketplace.
MAIN FEATURES FOR ADMIN
Admin can decide the number of WooCommerce orders’ details of new customers’ requests to be displayed.
WooCommerce Orders App provides live information about your customers’ orders.
Whenever a ticket is raised, the WooCommerce order app fetches the live orders and their details according to the number of orders defined by you.
Admins can see all the tickets generated by any particular customer.
The order data fetched by Zendesk from the WooCommerce store contains the Order fields and the KPI fields. Admin can add or remove these fields using the drag and drop functionality.
MAIN FEATURES FOR CUSTOMERS
In the Ticket History tab, customers can view all the tickets that they have generated. The ticket list will contain tickets generated from different billing email addresses.
Customers can create a new Zendesk ticket upon clicking the “Create Ticket” button in the My Account section by using any of their billing emails. No need to go to Zendesk to create tickets.
Customers can also add their comments from WooCommerce. It will reflect in the admin’s Zendesk account.
Check out Order Sync with Zendesk for WooCommerce Documentation to learn more about the features and working of the plugin. Check out our Zendesk Plugin knowledge base for some deep insights and FAQs on the plugin .
Automatic installation is the easiest option as WordPress handles the file transfers itself and you don’t need to leave your web browser. To do an automatic install of Order Sync with Zendesk for WooCommerce, log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
In the search field type “Order Sync with Zendesk for WooCommerce” and click Search Plugins. Once you’ve found our Order Sync with Zendesk for WooCommerce plugin you can view details about it such as the point release, rating and description. Most importantly of course, you can install it by simply clicking “Install Now”.
The manual installation method involves downloading our Order Sync with Zendesk for WooCommerce and uploading it to your webserver via your favourite FTP application. The WordPress codex contains instructions on how to do this here.
How to establish the sync between my WooCommerce store and Zendesk account?
Follow these steps to sync your WooCommerce store with Zendesk:
- Install “Order Sync With Zendesk for WooCommerce” on your WooCommerce store.
- Install the “WooCommerce Orders App” on your Zendesk account.
After that, you have to put your store’s URL in the WooCommerce Orders App for syncing Zendesk with your WooCommerce store.
From the WordPress Admin menu, go to Zendesk Order Sync > Account Settings. And fill in the required details to sync the ticket data.
- Zendesk URL
- Zendesk Admin Email
- Zendesk API Token
Make sure the details you enter are correct. Otherwise, it won’t establish the sync.
What kinds of KPI fields can I add?
You can add the following KPI fields:
- Last Purchase
- First Purchase
- Total Order Count
- Average Days Between Purchase
- Total Spend
- Average Order Value
How do I see the tickets generated by a specific customer?
From the Admin Menu of your WooCommerce store, click on the Users Section, Then click on “Show Tickets” for any specific user from the user list. It will display all tickets generated by that user.
What are the dependencies of this plugin?
For the installation of this plugin, you need to install WooCommerce Orders app from Zendesk Marketplace.
What this plugin actually does?
This plugin helps you to view order details of a user on your Zendesk dashboard who has placed order(s) on your website and you can also view tickets of that user on your store’s back-end.
How WooCommerce Orders app integrates with your plugin?
In your Zendesk account when you install WooCommerce Orders app, you just need to add your WooCommerce store URL in the app settings.
Contributors & Developers
“Order Sync with Zendesk for WooCommerce” is open source software. The following people have contributed to this plugin.Contributors
Interested in development?
2.0.2 – release on 14 May
- New: feature – User can check there ticket.
- New: feature – User can create a ticket.
- New: feature – Admin can view all user ticket in admin menu user section.
- New: feature – Admin can set the order feilds and kpi feilds .
2.0.1 – release on 8 Jan
- WP 5.6 compatibility
- Two-way sync
- Minor bug fixes
- First version